Privacy Policy

Toll-Free Text Messaging

Effective Date: May 1, 2025

1. Introduction

The Sailhouse values your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you call or text our toll-free number.

By calling or texting our toll-free number, you agree to the practices outlined in this policy.

2. Information We Collect

When you contact our toll-free number, we may collect:

Your phone number
Call details (such as duration and time)
Text message content and metadata
Any information you voluntarily share during communication

We do not collect sensitive personal data (such as financial, medical, or government ID information) via text.

3. How We Use Your Information

We use the collected information to:

Respond to your inquiries
Provide customer service and support
Send appointment reminders, updates, promotions, or service-related messages (only with your consent)

4. Consent to Receive Text Messages

By calling or texting our toll-free number, you consent to receive text messages from us. Standard messaging rates may apply. You can opt out at any time by replying “STOP.”

5. Information Sharing

We do not sell, rent, or share your phone number with third parties for marketing purposes.

We may share information with service providers who assist in message delivery or support services, but only to the extent necessary and under strict confidentiality.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. While we strive for security, no method of transmission is 100% secure.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Your Rights (New York Residents)

As a resident of New York State, you have the right to:

Request access to the personal information we hold about you
Request corrections or deletion of your information
Opt out of receiving future text messages

To exercise these rights, contact us at:

The Sailhouse at info@thesailhousetarrytown.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

The Sailhouse

238 Green St., Tarrytown, NY 10591

914.332.0517

844.724.5473 (844.SAIL.HSE)

The Sailhouse SMS Terms and Conditions / Privacy Policy
The Sailhouse respects your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

- Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
- Data Usage: We use your data solely for sending messages regarding order details, provide customer support, give building status and order updates.
- Data Security: We protect your data with secure storage measures to prevent unauthorized access.
- Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
- MESSAGE AND DATA RATES MAY APPLY: Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.
- Messages are recurring, and message frequency varies.
- Contact The Sailhouse at +18447245473 or info@thesailhousetarrytown.com for HELP or to STOP receiving messages.
- Opt-Out: You can opt out of the SMS list at any time by texting, emailing, or replying STOP or CANCEL to info@thesailhousetarrytown.com or +18447245473. After unsubscribing, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.
- You can send HELP for additional assistance, and you will receive a text including our Phone number, email, and website. We are here to help you.
- Non-Sharing Clause: We do not share your data with third parties for marketing purposes. The Sailhouse will not sell, rent, or share the collected mobile numbers.
- All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.