Privacy Policy

Toll-Free Text Messaging

Effective Date: May 1, 2025

1. Introduction

The Sailhouse values your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you call or text our toll-free number.

By calling or texting our toll-free number, you agree to the practices outlined in this policy.

2. Information We Collect

When you contact our toll-free number, we may collect:

Your phone number
Call details (such as duration and time)
Text message content and metadata
Any information you voluntarily share during communication

We do not collect sensitive personal data (such as financial, medical, or government ID information) via text.

3. How We Use Your Information

We use the collected information to:

Respond to your inquiries
Provide customer service and support
Send appointment reminders, updates, promotions, or service-related messages (only with your consent)

4. Consent to Receive Text Messages

By calling or texting our toll-free number, you consent to receive text messages from us. Standard messaging rates may apply. You can opt out at any time by replying “STOP.”

5. Information Sharing

We do not sell, rent, or share your phone number with third parties for marketing purposes.

We may share information with service providers who assist in message delivery or support services, but only to the extent necessary and under strict confidentiality.

6. Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, or misuse. While we strive for security, no method of transmission is 100% secure.

7. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

8. Your Rights (New York Residents)

As a resident of New York State, you have the right to:

Request access to the personal information we hold about you
Request corrections or deletion of your information
Opt out of receiving future text messages

To exercise these rights, contact us at:

The Sailhouse at info@thesailhousetarrytown.com

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated “Effective Date.”

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

The Sailhouse

238 Green St., Tarrytown, NY 10591

914.332.0517

844.724.5473 (844.SAIL.HSE)